Boldleads

Get to know the basics with a few helpful tips and tricks along the way!

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How Do I Cancel My Account?

We’re sorry to hear you want to go!

We understand that it’s not always going to work out, so we try to make the cancellation process as simple as possible.

You can cancel your account after your agreement has been fulfilled or if you are at the end of your current monthly cycle.

Canceling Current Agreements

IMPORTANT! When your current agreement expires, it automatically switches to a month-to-month account unless you submit a support request via email.

The request must be sent 10 days before the end of the original agreement term.

You can submit your request from within the Support section of your account by clicking on the Send us an email option.

 

 

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A Client Success Advocate will reply to confirm your cancellation request. It’s important that you properly request your cancellation. Your email request acts as a confirmation or receipt of your cancellation in our records.

IMPORTANT!
Your account is not considered cancelled until you speak with one of our Client Success Advocates.

You are responsible for completing and paying the remainder of the subscription term agreement.

Canceling Completed Agreements

If your agreement is complete and you are now on a month-to-month subscription plan, you may cancel with no obligation to pay for any additional months. You must submit your cancellation request by submitting a ticket 10 days before your next billing date. If the cancellation request is not received or acknowledged by our team 10 days before your next billing date, the system will still charge you.

You can submit your request the same way as above, from within the Support section of your account by clicking on the Send us an email option.

A Client Success Advocate will reply to confirm your cancellation request. It’s important that you properly request your cancellation. Your email request acts as a confirmation or receipt of your cancellation in our records.

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