We’re sorry to hear you want to go!
We understand that it’s not always going to work out, so we try to make the cancellation process as simple as possible.
How Cancellations Work
You can cancel your account after your contract has been fulfilled or if you are at the end of your current monthly contract.
Canceling Current Contract Agreements
At the end of a current contract agreement term, the account becomes a standard month-to-month account with standard charges.
IMPORTANT! When the current contract agreement expires, it automatically changes to a month-to-month account unless you submit a ticket requesting your cancellation by clicking on the Help icon in your account. The ticket must be sent 10 days before the end of the original agreement term.
A Quality Care Advocate will reply to your request for further guidance on your next steps. It’s important that you submit a ticket requesting your cancellation. Your ticket acts as a confirmation or receipt of your cancellation in our records.
You are responsible for completing and paying the remainder of the subscription term agreement.
Canceling Completed Contract Agreements
If your contract is complete and you are now on a month-to-month contract agreement, you may cancel with no obligation to pay for any additional months. You must submit your cancellation request by submitting a ticket 10 days before your next billing date. If the cancellation request is not received or acknowledged by our team 10 days before your next billing date, the system will charge you.
You can submit your request from within your Account Settings by clicking on the Payment History tab.
Then just click the button labeled 'Cancel Account'.