Boldleads

Get to know the basics with a few helpful tips and tricks along the way!

Follow

How Do I Cancel My Account?

We’re sorry to hear you want to go!

We understand that it’s not always going to work out, so we try to make the cancellation process as simple as possible.

How Cancellations Work

You can cancel your account after your contract has been fulfilled or if you are at the end of your current monthly contract.

Canceling Current Contract Agreements

IMPORTANT! When your current contract agreement expires, it automatically switches to a month-to-month account unless you submit a support request or press the "Cancel When My Contract Ends" button in your Account Settings.

The request must be sent 10 days before the end of the original agreement term.

You can submit your request from within your Account Settings by clicking on the Payment History tab.

PaymentHistory.png

Then just click the button labeled 'Cancel Account'.

BillingHistory.png

Then press "Cancel When My Contract Ends" 

how_to_cancel.png

A Client Success Advocate will reply to your request to confirm your cancellation request. It’s important that you properly request your cancellation. Your request through your accounts acts as a confirmation or receipt of your cancellation in our records.

You are responsible for completing and paying the remainder of the subscription term agreement.

Canceling Completed Contract Agreements

If your contract is complete and you are now on a month-to-month contract agreement, you may cancel with no obligation to pay for any additional months. You must submit your cancellation request by submitting a ticket 10 days before your next billing date. If the cancellation request is not received or acknowledged by our team 10 days before your next billing date, the system will charge you.

You can submit your request from within your Account Settings by clicking on the Payment History tab.

PaymentHistory.png

Then just click the button labeled 'Cancel Account'.

BillingHistory.png

Was this article helpful?
1 out of 1 found this helpful
Have more questions? Submit a request

0 Comments

Article is closed for comments.