Get to know the basics with a few helpful tips and tricks along the way!


Agent Seats (How do I create an additional login?)

So you need add some team members? You can add as many as Agent Seats as you need. Once a new Agent Seat is purchased, the system generates a new unique login. The original user who signed up will be given full administrative access.

Agent Seat Features:

  • Each additional Agent Seat is $39/month.
  • The Agent Accounts will only see the leads assigned to them and do not have access to all of the features.
  • Agents do not have the ability to create new Landing Pages or Emails.   

About the Broker Seat:

  • The Broker Seat is the main account holder and is given full access to the account. A Broker Seat will be able to see all leads regardless of who the leads are assigned to.
  • The Broker Seat sets and manages permissions as well as the Lead Assignment Rules for each Agent.

About Lead Distribution:

Leads are distributed using either round-robin or assignment rules. You can customize these rules according to:

  • Day of the week
  • Time the lead was captured
  • Source of the lead
  • Landing page the lead was captured from
  • Lead type (buyer/seller/re-fi/rental/purchase)

How to Setup a New Agent Seat

STEP 1:  Hover over My Settings and click on Account Settings in the drop-down.


STEP 2:  Navigate to the Settings Tab and clicking on the tab labeled 'Manage Your Team'.


STEP 3:  Click on the orange button labeled '+Add an agent' located in the upper-right of the screen.


STEP 4:  Now set the permissions for what your agent should or should not have access to do.


This completed the Agent Seat setup but next, you will want to establish assignment rules.

How to Automatically Assign Incoming Leads

Step 1:  Click Assignment Rules located on the left-hand side of the page, below the Manage your Team section.


Step 2:  Click the Manage button of the Agent who will be assigned Leads.


Step 3:  Optionally, you can set up specific rules based on the Day, Time, Source, Landing Page, or Lead Type.


Step 4:  Otherwise, select the Round Robin box to tell the system to alternate the distribution of leads between the seats.


How to Manually Assign Incoming Leads

Step 1:  Navigate to the full Leads view.


Step 2:  Find the column titled 'Assign To' and click the drop-down arrow to select an agent.




Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request


Article is closed for comments.