Occasionally, a Lead will reply with an email address that is different from the email address they entered into the Landing Page.
You typically see this when:
- A Lead has more than one email address and those forward to a primary email address.
- A Lead uses a specific email for online sign-ups to avoid giving out their "real" email address.
- A Lead sets up their reply email address to a second (or even third) email address.
Here's an example to show how this might play out:
- Your Funnel sends your Lead a "Thanks" email to joe@msn.com.
- The email is forwarded to the Lead's other email address joemain@aol.com.
- The Lead replies from the email address joemain@aol.com.
Should you change their email address in BoldLeads?
Yes. We recommend you go in and manually change the Lead's Email Address in your Account Dashboard.
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