Why Did I Receive an Email From an Email Address That's Not in My List of Leads?

Occasionally, a Lead will reply with an email address that is different from the email address they entered into the Landing Page.

You typically see this when:

• A Lead has more than one email address and those forward to a primary email address.  
• A Lead uses a specific email for online sign-ups to avoid giving out their "real" email address.
• A Lead sets up their reply email address to a second (or even third) email address.

Here's an example to show how this might play out:

• Your Funnel sends your Lead a "Thanks" email to [e-mail]. 
• The email is forwarded to the Lead's other email address [e-mail].  
• The Lead replies from the email address [e-mail].

Should you change their email address in BoldLeads?

Yes. We recommend you go in and manually change the Lead's Email Address in your Account Dashboard.