Get to know the basics with a few helpful tips and tricks along the way!


Why Did I Receive an Email From an Email Address That's Not in My List of Leads?

Occasionally, a Lead will reply with an email address that is different from the email address they entered into the Landing Page.

You typically see this when:

  • A Lead has more than one email address and those forward to a primary email address.  
  • A Lead uses a specific email for online sign-ups to avoid giving out their "real" email address.
  • A Lead sets up their reply email address to a second (or even third) email address.

Here's an example to show how this might play out:

Should you change their email address in BoldLeads?

Yes. We recommend you go in and manually change the Lead's Email Address in your Account Dashboard.


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