Receiving Leads from areas outside of your targeted zip code(s) or areas does happen. In fact, it's not uncommon to occasionally receive an inbound Lead that's not in your county, state, or even your country!
Your ads are targeted using audience demographic and physical location data. Facebook, Google, and our display networks use both consumer data and IP validation in order to determine the individual's area.
Here are the main reasons you may see Leads from outside of your Zip Code/Area:
- People access the internet from locations other than their home.
- People may be curious about their family/friend's properties, investment properties.
- Out-of-area visitors, commuters or people may be clicking on an ad that has been shared.
So, anyone who is accessing the internet and is physically located in your geographic target and who fits the demographic profile may be able to see your ads and may feel compelled to click on them, regardless of the property address they're interested in.
Receipt of these Leads does not mean that your ads are not being targeted for your zip code.
These are still opportunities too! The Lead is thinking about the value of their home which reflects a desire to sell in the future. This may be a buyer or seller who needs to move in or out of your area. Follow-up and ask some discovery questions to better understand their intentions, motivations, and time-frames.
If you are receiving a large number of out of area Leads, please let us know by contacting the Support Team.